Wipro Production Agent L1 2026 is hiring in Hyderabad for a technical support role. Wipro Limited, a leading technology services and consulting company, is looking for graduates to provide effective technical support and resolve client issues within process SLAs. The Wipro Production Agent L1 2026 opening is a solid entry point for freshers who enjoy troubleshooting, customer service and problem solving.

Wipro Production Agent L1 2026 – Full Job Details

About Wipro

Wipro Limited (NYSE: WIT) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging a holistic portfolio of capabilities in consulting, design, engineering and operations, Wipro helps clients realize their boldest ambitions, with over 230,000 employees and business partners across 65 countries.

Wipro Production Agent L1 2026 – Role Overview

The Wipro Production Agent L1 2026 role provides effective technical support to the process and actively resolves client issues directly or through timely escalation to meet process SLAs. You will field incoming help requests via phone and email, document and track queries, troubleshoot client issues in a courteous manner, and maintain knowledge bases and self-help documents to speed up resolution.

Key Responsibilities

• Provide technical support and resolve client queries as per SLAs
• Field incoming help requests via telephone and/or email courteously
• Record, track and document all queries and resolution steps
• Troubleshoot client queries and guide users through step-by-step solutions
• Escalate serious issues to the Team Leader and maintain self-help documents

Eligibility Criteria

• Any Graduate (technical support / customer service role)
• Good written and verbal communication skills
• Ability to troubleshoot and diagnose client issues effectively
• Mandatory skill: Geographic Information Systems (Maps)
• Willingness to work in a process-driven, SLA-based environment

Skills Required

The Wipro Production Agent L1 2026 role values technical support, troubleshooting, customer service, documentation, SLA adherence and Geographic Information Systems (Maps) knowledge, along with strong communication skills.

Selection Process

The Wipro selection process usually includes resume screening, a communication / aptitude assessment, an operations interview and an HR round.

Salary & Benefits

Wipro offers a competitive salary along with training, benefits and growth opportunities within its global operations. The exact compensation is shared by the recruiter during the process.

How to Apply for Wipro Production Agent L1 2026

Interested candidates should apply online through the official Wipro careers page using the button below. Make sure your resume is updated before you start the Wipro Production Agent L1 2026 application. Early applicants are usually shortlisted first, so do not wait until the last date.

Apply Now →

You can also explore more openings like this fresher job on YoHire and read the full details on the official Wipro careers portal.

Note: YoHire shares verified job links only. Wipro never asks for money during recruitment. Beware of fraudulent offers and always apply through official channels for the Wipro Production Agent L1 2026.

Wipro Production Agent L1 2026 – Frequently Asked Questions (FAQs)

What is the Wipro Production Agent L1 2026 role?

It is an L1 technical support role in Hyderabad that resolves client issues and meets process SLAs.

Who is eligible for the Wipro Production Agent L1 2026?

Any graduate with good communication skills; GIS (Maps) knowledge is a mandatory skill.

Where is the Wipro Production Agent L1 2026 located?

The role is based in Hyderabad, Telangana, India.

What work is involved in the Wipro Production Agent L1 2026?

Technical support, troubleshooting client queries, documentation and timely escalation.

How do I apply for the Wipro Production Agent L1 2026?

Click the Apply Now button to open the official Wipro careers application link and submit your details.